Purpose
Misana is a private concierge service operating on the French Riviera, between Saint-Tropez and Menton. Misana arranges services in five domains : chauffeured cars, exceptional vehicle rentals, yacht charter, helicopter flights and access to partner establishments. Misana acts as an intermediary between the client and selected providers, in compliance with applicable professional rules.
Service request
Any request submitted via the online form, by email or by phone is consultative. It does not constitute a firm booking nor a contractual commitment. Submitting a request triggers a personalised study by our team, followed by a written proposal detailing the service, price, conditions and availability.
Acceptance and formation of the contract
The contract is formed upon written acceptance of the proposal by the client and, where applicable, payment of the requested deposit. Before this acceptance, no contractual obligation rests on either party. The client acknowledges having received all useful information for decision-making before acceptance.
Partner providers
Misana selects its providers on the basis of reliability, safety, regulatory compliance and quality of service. Each service is performed by the provider designated in the proposal. Misana remains the client's single point of contact throughout the operation and coordinates exchanges with the provider or providers concerned.
Pricing
Prices are communicated case by case in the written proposal, in euros and inclusive of taxes where applicable. Unless otherwise stated, they do not include gratuities, excess waiting time, road tolls, port fees, tourist taxes, or any unforeseen surcharges arising from particular requests made during the service.
Payment terms
Unless otherwise agreed, a deposit is requested upon confirmation of the service. The balance is due in accordance with the terms set out in the accepted proposal. Payment is made by bank transfer or by any other means indicated by Misana. Any sum unpaid by the due date may, after a formal notice without effect, give rise to late-payment penalties at the legal rate in force.
Cancellation and amendment
Any cancellation or amendment must be notified in writing to contact@misana.com. The cancellation conditions specific to each service are set out in the proposal accepted by the client and may include a partial or total retention based on the notice period and the commitments made to the provider. In the event of cancellation by Misana or the provider for reasons beyond their control, sums paid are fully refunded.
Force majeure
Neither party shall be held liable for non-performance linked to a force majeure event within the meaning of article 1218 of the French Civil Code, including weather conditions making the service impossible or unsafe, administrative restrictions, social action, or any external event beyond the parties' control. In such a case, the parties shall give priority to a rescheduling solution.
Liability
Misana undertakes a best-efforts obligation in the selection and coordination of providers. Operational liability for each service rests with the provider concerned, who carries its own professional insurance. Misana shall not be held liable for indirect damages, loss of profits, moral damages, or damages resulting from a force majeure event or from a fault of the client.
Complaints
Any complaint relating to a service must be addressed in writing to contact@misana.com within fifteen days following the end of the service, together with all useful supporting elements. Misana endeavours to provide a substantive reply as soon as possible and gives priority to amicable resolution of any disagreement.
Personal data
The processing of personal data communicated in connection with a request or service is governed by our privacy policy, accessible from the footer of the site.
Applicable law and jurisdiction
These general terms are governed by French law. In the event of a dispute, the parties shall first seek an amicable solution. Failing this, the French courts shall have exclusive jurisdiction, subject to mandatory protective provisions applicable to consumers.